Support

Last updated: 12 August 2026

For problems, suggestions or bug reports: destek@bitmeden.dev
We usually reply within 2 working days.

Where is my data stored?

Your products, dates and photos are stored on your phone. If you turned on family sharing, household data is also written to Firebase Firestore; photos still stay on the device. Details are in the privacy policy.

How do I delete my account?

Settings → Delete Account. This removes your account and the data on your device, and cannot be undone.

What does the AI see?

Only the product photo and ingredient text belonging to the action you started. Nothing leaves your device unless you use an AI feature.

I'm not getting notifications

First check that permission is granted under iOS Settings → Bitmeden → Notifications. Then, inside the app, open Settings → Notifications and check that reminders are on and review the per-category lead times.

I scanned a barcode and nothing was found

The product may not be listed in the open Open Food Facts database. You can let the AI recognise it from a photo instead, or enter the details by hand.

When is the app coming out?

Very soon, on the App Store. The link will appear on this page once it is live.